When you sell rollator walkers, commode chairs, or other mobility aids internationally, the way you package and ship your products directly impacts customer satisfaction, costs, and brand reputation. A single damaged shipment can sour a buyer’s trust and lead to costly returns.
In this guide, we share proven best practices for packaging, choosing the right transport mode, managing customs, and using insurance—so your mobility aids arrive on time and intact.
Why Proper Packaging Matters
• Protects Product Integrity
Shock-absorbent materials prevent frame dents, wheel misalignment, and scratched surfaces.
• Reduces Return Rates
Fewer transit damages mean lower reverse-logistics costs and happier buyers.
• Enhances Brand Experience
Neatly boxed products with clear instructions make a great first impression on end users.
Choosing the Right Packaging Materials
• Inner Protection
Foam inserts or air cushions around all vulnerable points (joints, wheels, handles).
• Outer Carton
Double-wall corrugated boxes rated for heavy loads. Use edge protectors and pallet straps for bulk shipments.
• Labeling
“Fragile,” “Handle with Care,” and clear orientation arrows. Include a packing list and QR code linking to an online assembly video. <div style=”text-align:center;”> <img src=”A_2D_digital_infographic_titled_Choosing_the_Righ.png” alt=”Infographic of Packaging Materials for Medical Mobility Aids” width=”800″> </div>
Selecting the Optimal Transport Mode
• Sea Freight (FCL/LCL)
Best for large volumes and cost-sensitive orders. Plan 20–40 days transit, plus port handling time.
• Air Freight
Faster (3–7 days) but higher cost. Ideal for urgent orders or high-value customized units.
• Express Courier (DHL/FedEx/UPS)
Door-to-door convenience, complete tracking, and customs clearance support. Perfect for small sample shipments or emergency replacements.
Customs & Documentation Checklist
- Commercial Invoice & Packing List
- Certificate of Origin (COO)
- CE/FDA/ISO Certification Copies
- Bill of Lading or AWB (Air Waybill)
- Any country-specific permits or health declarations
💡 Tip: Pre-register your HS codes and product details with local brokers to speed up release.
Insurance & Real-Time Tracking
• Cargo Insurance
Cover your goods at at least 110% of CIF value. Opt for “all‐risk” coverage including theft, fire, and rough handling.
• Online Tracking Platforms
Provide customers with a shared tracking link. Proactive alerts on departure, arrival, and customs release build transparency.
Tenrova Healthcare’s One-Stop Logistics Service
• Comprehensive Planning – Best shipping mode selection by budget, lead time, and order size.
• Professional Packing Teams – ISO-trained staff with packing checklists and QC.
• End-to-End Coordination – From factory loading to DDP delivery.
• After-Sales Support – Dedicated logistics account manager monitors each shipment.
Frequently Asked Questions
Q1: How can I reduce sea-freight damage for bulky rollator walkers?
A: Use custom-fitted wooden crates or reinforced pallets with corner protectors and heavy-duty straps.
Q2: Do you offer drop-shipping directly to my end customers?
A: Yes, we support multi-drop DDP service with individual labeling and documentation.
Q3: What happens if my shipment is held at customs?
A: Our compliance team provides immediate support—supplying missing docs, liaising with brokers, and expediting release.
Ready to Streamline Your Shipping?
Contact Tenrova Healthcare’s logistics experts today:
📄 Logistics Inquiry Form: https://tenrova.com/logistics
✉️ Email: hysun0516@gmail.com | 315299242@qq.com
📱 WhatsApp: +86-138-1239-0890
Tenrova Healthcare – Delivering reliability and peace of mind with every shipment.